When will I receive my proof & stamp?
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(1) We will email a proof to you within 24 hours of your order (during business days Mon-Fri). This proof is for you to review everything (copy, layout, specifications) and approve or make changes. If you make any changes, we will email another proof for your approval. You must approve this proof before we will start production on your stamp.
(2) Once we receive your approval on the proof, production time is 3-5 business days.
(3) The stamp approval/production process cannot be rushed. If you want your stamp as fast as possible, Overnight Shipping is available.
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Once I see the proof, what if I don't like it? Can I make changes or cancel my order?
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If you don't like your layout once you see the proof, don't worry, you're not "stuck" with it. We're happy to make changes and will email a new proof to you. We will provide up to 3 complimentary proofs if necessary. More than 3 proofs will incur a small fee (to be approved by you first).
If you ultimately don't like any of the complimentary proofs, you can always cancel your order without penalty (as long as it's before you approve anything). |
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How do I order a custom stamp?
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(1) Review our Custom Artwork Information - Be sure your artwork meets our guidelines.
(2) Contact Us IF You Have Questions - If you have any questions, we recommend that you contact us by email or phone to discuss. Feel free to attach any artwork to your email for review. We can discuss your artwork or any special design requests that you have.
(3) Order through Website - Most custom stamps can be ordered through our website for an extra $10. When ordering a custom stamp, choose the option in the Custom Upgrade field.
(4) Email Artwork to Us - After you place your order, please email your custom artwork to us at customerservice@wgpress.com. Reference your Order Number in the subject line of the email. If your artwork does not follow our artwork guidelines, additional design fees may apply in order for us to clean it up or to make it acceptable to use. We will always discuss any additional charges with you first.
(5) Approve the Proof - We will email a proof of your stamp layout within 24 hours of your order (during business days Mon-Fri). You must approve this proof before we will start production on your order.
(6) Exceptions - Some custom stamp orders (usually those involving additional design work) may require additional design charges and additional time to turnaround a proof. If this is the case, we will notify you first.
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What type of ink do you use for your stamp products?
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Our stamp pads and self-inking stamps use water-based ink. Water-based ink is formulated to stamp on absorbent paper. It will not dry on non-absorbent paper (glossy, coated, foil, or metallic stocks).
If you want to stamp on non-absorbent paper, purchase our traditional rubber stamp. Then visit your local art/scrapbooking store to purchase stamp pads designed to work on non-absorbent paper. |
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How long does the self-inking stamp last?
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The ink pad in your self-inking stamp lasts for thousands of impressions or approx. 6 months.
If the ink pad dries up, you can try to rejuvinate it with a few drops of water. Let soak in for about 15 minutes before you try the stamp again. If that doesn't help, you can purchase replacement ink pads from us. You can also re-ink your original pad using water-based ink designed for self-inking stamps (Ideal brand preferred). Never used other types of ink, as they may damage the self-inking stamp. |
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Tips & Troubleshooting for Traditional Rubber Stamps
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INKING: Be careful not to get too much ink on your stamp. Too much ink produces a bad impression. It’s best to lightly tap the stamp a few times onto the stamp pad. Do not press the stamp down hard on the stamp pad, or else you will get too much ink on the stamp. Be especially careful if using a sponge ink pad, since they press down far and will easily get too much ink on the stamp.
STAMPING: To get the best impression, stamp on a flat surface with even pressure. Do not rock the stamp back and forth too much.
CLEANING: It is best to clean the stamp after each use, and before using a different ink color. If using water-based ink, you can clean the stamp with a damp paper towel or baby wipe. If using oil-based ink, it’s best to use a stamp cleaning solution that should be sold at the same location where you purchased the ink. Be very gentle when cleaning so you don’t damage the rubber stamp plate.
BLEEDING: Due to the type of paper or type of ink you use, your stamp impression may bleed or spread out. If this happens, it’s best to try different paper or ink. It is not due to a problem with the stamp itself. |
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Instruction Sheets
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An instruction sheet should have been included with your shipment. Click below for PDF versions of the instruction sheets -
Traditional Rubber Stamp
Self-Inking Rubber Stamp |
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