FAQs

ORDERING / PROCESSING / SHIPPING INFORMATION

Is it safe to submit my credit card information through your website?

Yes. Read the Privacy & Security information. If you still feel uncomfortable ordering online, you can call us at (818) 541-1032 to place your order over the phone.

What types of payments do you accept?

We accept payment by credit card - MasterCard, Visa, American Express, or Discover. We can also invoice by PayPal, however you'll need to request that by email. Our website does not accept PayPal at the moment.

Do you charge sales tax?

California sales tax of 9.00% applies to orders shipped within California.

Can I view a proof of an embosser or stamp layout before I place my order?

Unfortunately we do not set up proofs before an order is placed, however please do not hesitate to place an order. If you do not like the first proof we send, we're happy to create a couple of new proofs for no charge. If you ultimately don't like any of the proofs, you can cancel your order without penalty (unless your order required custom design work that we confirmed with you beforehand as being nonrefundable). Even though your credit card information is authorized at the time of your order, we do not actually charge your credit card until after you approve the proof.

How long will it take to process my order?

Non-Personalized Products

- Shipped within 1-2 business days.  If there is a delay, we will notify you.

Personalized Products

- * Embossers & Stamps - shipped within 3-5 business days after proof approval.

*Proofs for embossers & stamps are emailed within 24 hours (during the business week). Proofs must be approved before your order is sent into production. (Proofs for embossers & stamps requiring custom design work provided by WGP might have a longer turnaround time and will be discussed with you prior to your order.)

Can I pick up my order at your location to save on shipping costs?

Unfortunately we are set up as an internet store and are not able to accommodate walk-in customers.

Do you ship internationally?

We currently only ship to customers in the United States, US territories, and US military mail.

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EMBOSSER INFORMATION

When will I receive my embosser proof & embosser?
  1. We will email a proof to you within 24 hours of your order (during business days Mon-Fri). This proof is for you to review everything (copy, layout, specifications) and approve or make changes. If you make any changes, we will email another proof for your approval. You must approve this proof before we will start production on your embosser.
  2. Once we receive your approval on the proof, production time is 3-5 business days.
  3. The embosser approval/production process cannot be rushed. If you want your embosser as fast as possible, FedEx Overnight Shipping is available.
Once I see the proof, what if I don't like it? Can I make changes or cancel my order?

If you don't like your layout once you see the proof, don't worry, you're not stuck with it. We're happy to make changes and will email a new proof to you. We will provide up to 3 complimentary proofs if necessary. More than 3 proofs will incur a small fee (to be approved by you first).

If you ultimately don't like any of the complimentary proofs, you can always cancel your order without penalty (as long as it's before you approve anything).

Why do I need to choose an 'Orientation' for the embosser and/or extra plates? I don't understand what that means.

The embosser plates do not rotate, so we need to know how to orient your artwork so it appears right-side-up based on where on the paper you want to emboss. Here's a link to more info - Orientation Options

Example: If you choose bottom orientation, you will be able to emboss anywhere along the bottom edge of the paper. If you try to emboss the top edge of the paper, your artwork will appear upside down.

Choose Bottom orientation for use on envelope flaps.

How large of an area can I emboss?

We use various embosser plates based on what best fits your layout choice - 1.625" circular, 2" circular, 1" x 2" rectangular, or 1.625" square. We will note the size on your proof. Many times we will show various sizes on your proof.

All plate sizes (except Extra-Long-Reach) are interchangeable with our desktop or handheld embossers. Layouts/artwork can be sized as small/large on the plates as you prefer, however we must leave some blank space around the entire edge of the plate. If you want a specific size design or plate, please let us know.

Extra-Long-Reach embossers use 2" circular plates, and they are not interchangeable with our desktop or handheld embossers. If you want an extra plate for your ELR embosser, you must order an ELR extra plate.

What is the maximum amount of characters I can use on my layout?

It varies depending on the layout/font you choose and if we need to use a rectangular or circular plate. Generally we suggest a maximum of 20-22 characters per straight line. We will offer suggestions on your proof if the text is too small.

Will my layout fit onto my envelope flap?

Our embosser plates (1.625" circular, 2" circular, 1" x 2" rectangular, or 1.625" square) should work on most stationery envelopes. Keep in mind that business envelopes and some stationery envelopes have very small flaps. If you want to emboss a smaller flap, you should choose a layout that is not very tall -- only 3 or 4 lines of text, or 2 lines of text and a small monogram or image.

Can I order an extra plate to use with another embosser?

If your desktop or handheld embosser is a Shiny Model EM, Shiny Model ED, Ideal Model M, or another compatible brand, then our regular embosser plates should fit. However, we can only guarantee the plate will fit and produce a good impression by using our embosser.

What type of paper can I emboss?

Our embosser is only guaranteed to work on standard 24# paper, which is the weight of most letterhead and envelopes. Very nice quality paper or envelopes might be heavier than 24# and might produce a slightly lighter embossing.

Many designs also produce good impressions on light-weight to medium-weight card stock. We do not recommend embossing anything heavier than 80-100# cardstock.

The designs that work best on heavier paper are simple designs without a lot of text. Detailed designs or designs with a lot of text usually produce light or uneven impressions on heavier paper.

Will I get the same results from this embosser as I would from professional embossing from a printer?

Our embossers produce great results, however they aren't perfect and should not be compared to professional embossing. Personal embossers are very simple machines designed to produce nice hand-embossed impressions for an inexpensive price. They work simply by forcing a raised image into paper, using minimal pressure from a small embossing press. This technique, however, can sometimes result in slightly uneven impressions, small punch-throughs, or crinkling in the paper. This is normal and not a flaw with the embosser or plate...just one of its little quirks! Each embosser is tested prior to shipping to make sure that it's producing a good impression.

Can I get a sample of what an embossed image looks like? What about on my own paper?

Yes. If you would like to receive a sample, please contact us and we'll mail one to you. You can also mail your own paper to us if you're concerned about using our embosser on a specific type of paper. Please keep in mind that all designs/images/typestyles turn out slightly different. The specific layout we show to you as a sample might have a slightly different result than the one you choose.

The paper/sticker crinkles when I emboss. How can I keep that from happening?

Depending on your design, you may find that the paper/sticker crinkles when embossed. To minimize, place an extra sheet of paper underneath and emboss both together.

How far does the embosser reach from the edge of the paper?

Desktop embossers reach approx. 1.5" from the edge of the paper to the center of the embossed image.

Handheld embossers reach approx. 1.5" from the edge of the paper to the center of the embossed image.

Extra-Long-Reach (ELR) embossers reach approx. 4.25" from the edge of the paper to the center of the embossed image. This will reach the center of a vertical 8.5" x 11" sheet of paper if you choose Right or Left orientation.

How do I change the embosser plates?

An instruction sheet should have been included in your shipment. Click below for PDF versions of the instruction sheets:

Desktop Embosser
Handheld Embosser
Extra-Long-Reach Embosser

How do I order a custom embosser?
  1. Review our Custom Artwork Information - Be sure your artwork meets our guidelines.
  2. Contact Us IF You Have Questions - If you have any questions, we recommend that you contact us by email or phone to discuss. Feel free to attach any artwork to your email for review. We can discuss your artwork or any special design requests that you have.
  3. Order through Website - Most custom embossers can be ordered through our website for an extra $10. When ordering a custom embosser or custom extra plate, choose the option in the Custom Upgrade field.
  4. Email Artwork to Us - After you place your order, please email your custom artwork to us at customerservice@wgpress.com. Reference your name and/or order number in the subject line of the email. If your artwork does not follow our artwork guidelines, additional design fees may apply in order for us to clean it up or to make it acceptable to use. We will always discuss any additional charges with you first.
  5. Approve the Proof - We will email a proof of your embosser layout within 24 hours of your order (during business days Mon-Fri). You must approve this proof before we will start production on your order.
  6. Exceptions - Some custom embosser orders (usually those involving additional design work) may require additional design charges and additional time to turnaround a proof. If this is the case, we will notify you first.
Tips & Troubleshooting

BEFORE EACH IMPRESSION, CHECK TO MAKE SURE THE EMBOSSER PLATE IS SECURELY ATTACHED WITHIN THE EMBOSSER. If the plate is NOT securely attached, pressing hard on the embosser handle can BEND & MISALIGN the plate, causing it to no longer produce a good impression.

PRACTICE on scrap paper first. You should feel comfortable determining the amount of pressure needed to make a good impression before you emboss one of your good books or expensive stationery. You should also practice aligning the embosser so your layout appears straight (this is easy with the rectangular plates and a little harder with the circular plates).

Uneven Impressions: They may occur for a few reasons - (a) the embosser plate is not securely attached to the embosser, (b) the paper is too heavy, (c) you are not applying enough pressure when embossing...try standing while embossing to get better leverage.

Instruction Sheets

An instruction sheet should have been included in your shipment. Click below for PDF versions of the instruction sheets:

Desktop Embosser
Handheld Embosser
Extra-Long-Reach Embosser

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STAMP INFORMATION

When will I receive my proof & stamp?
  1. We will email a proof to you within 24 hours of your order (during business days Mon-Fri). This proof is for you to review everything (copy, layout, specifications) and approve or make changes. If you make any changes, we will email another proof for your approval. You must approve this proof before we will start production on your stamp.
  2. Once we receive your approval on the proof, production time is 3-5 business days.
  3. The stamp approval/production process cannot be rushed. If you want your stamp as fast as possible, FedEx Overnight Shipping is available.
Once I see the proof, what if I don't like it? Can I make changes or cancel my order?

If you don't like your layout once you see the proof, don't worry, you're not "stuck" with it. We're happy to make changes and will email a new proof to you. We will provide up to 3 complimentary proofs if necessary. More than 3 proofs will incur a small fee (to be approved by you first).

If you ultimately don't like any of the complimentary proofs, you can always cancel your order without penalty (as long as it's before you approve anything).

How do I order a custom stamp?
  1. Review our Custom Artwork Information - Be sure your artwork meets our guidelines.
  2. Contact Us IF You Have Questions - If you have any questions, we recommend that you contact us by email or phone to discuss. Feel free to attach any artwork to your email for review. We can discuss your artwork or any special design requests that you have.
  3. Order through Website - Most custom stamps can be ordered through our website for an extra $10. When ordering a custom stamp, choose the option in the Custom Upgrade field.
  4. Email Artwork to Us - After you place your order, please email your custom artwork to us at customerservice@wgpress.com. Reference your name and/or order number in the subject line of the email. If your artwork does not follow our artwork guidelines, additional design fees may apply in order for us to clean it up or to make it acceptable to use. We will always discuss any additional charges with you first.
  5. Approve the Proof - We will email a proof of your stamp layout within 24 hours of your order (during business days Mon-Fri). You must approve this proof before we will start production on your order.
  6. Exceptions - Some custom stamp orders (usually those involving additional design work) may require additional design charges and additional time to turnaround a proof. If this is the case, we will notify you first.
What type of ink do you use for your stamp products?

Our stamp pads have water-based ink. Water-based ink is formulated to stamp on absorbent paper. It will not dry on non-absorbent paper (glossy, coated, foil, or metallic stocks).

Tips & Troubleshooting for Traditional Stamps

INKING: Be careful not to get too much ink on your stamp. Too much ink produces a bad impression. It's best to lightly tap the stamp a few times onto the stamp pad. Do not press the stamp down hard on the stamp pad, or else you will get too much ink on the stamp. Be especially careful if using a sponge ink pad, since they press down far and will easily get too much ink on the stamp.

STAMPING: To get the best impression, stamp on a hard flat surface with even pressure. Do not rock the stamp back and forth too much.

CLEANING: It is best to clean the stamp after each use, and before using a different ink color. If using water-based ink, you can clean the stamp with a damp paper towel. If using oil-based ink, it's best to use a stamp cleaning solution that should be sold at the same location where you purchased the ink. Be very gentle when cleaning so you don't damage the stamp.

BLEEDING: Due to the type of paper or type of ink you use, your stamp impression may bleed or spread out. If this happens, it’s best to try different paper or ink. It is not due to a problem with the stamp itself.

Instruction Sheets

An instruction sheet should have been included with your shipment. Click below for PDF versions of the instruction sheets:

Traditional Stamp

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CUSTOM ARTWORK INFORMATION

What is acceptable output-ready artwork for an embosser or stamp?

• Solid black/white line art only. No greyscale or color.  No photos.
Embossers - the black parts of your artwork will be raised in the embossed impression, and the white parts will remain flat.

High-resolution (600 ppi) or vector artwork.  No web graphics (they are usually low-resolution - 72 ppi).

• Text should generally be a minimum of 10 pt. size (depends on the font - some can be smaller and some should be larger).

Embossers - Long solid lines should generally be a minimum of 1 pt. size. Long lines that are very thin usually don't emboss well and can cut the paper.

Embossers - Solid line borders around your artwork frequently cause the paper to crinkle when embossed.  To minimize, place a second sheet of paper underneath and emboss both together. Dotted/dashed/ticking borders generally do not crinkle the paper.

Embossers - Because an embossing puffs the paper up/out, it's best if the tracking (spacing between text) is increased slightly more than normal. That will prevent the characters from running into each in the embossing.

• Artwork should be submitted at exact size or larger.  Some file types can be enlarged without quality loss, however others can't.  It's best if artwork is submitted to us at the size you want.

• Artwork cannot fill the entire plate area.  Maximum artwork specs:

Embossing Plates
2" circular plate - artwork must fit within 1.8" circle
1.625" circular plate - artwork must fit within 1.425" circle
1" x 2" rectangular plate - artwork must fit within .8" x 1.8" rectangle
1.625" square plate - artwork must fit within 1.425" square

Web graphics or low-resolution artwork have jagged/rough edges and will create impressions with jagged/rough edges. Do not try to convert a web graphic or low-resolution image into a high-resolution image simply by re-saving it as 600 ppi. That will not work.  You must find the original artwork file and submit that to us or re-save it in a high-resolution format.

• If you are submitting scanned artwork, be sure that you scan the artwork at 600 ppi.  Some scanners automatically scan at low-resolution (72 ppi), which is not acceptable.

• If you don't know if your artwork is low-resolution, you can tell once you print it.  If the artwork is blurry or jagged, then it's low-resolution.  High-resolution (600 ppi) artwork will appear crisp and clean.

Embossers - Very fine details in your artwork might look merged together in the resulting embossed image due to the paper not being able to bend in/out of the tiny grooves on the embosser plate.

We're happy to evaluate your artwork prior to production to advise you of any potential problems.

What file formats do you accept for artwork?

1. AI files (Adobe Illustrator) *Preferred Format*
• Convert all text to outlines (or attach font files)

2. EPS files
• Convert all text to outlines (or attach font files)

3. PDF files
• Optimize for print

4. WMF files
• Convert all text to outlines (or attach font files)

5. PSD files (Adobe Photoshop)
• If your artwork has text, flatten artwork (or attach font files)
• High resolution only (600 ppi)

6. TIFF, JPG, GIF, BMP, PNG files
• High resolution only (600 ppi)

7. Camera-ready artwork can also be MAILED to us if an electronic file is not available.
• Black/white line art only
• Poor quality printouts or reproductions are not acceptable
• Do not fold or have any creases in the artwork

8. Send artwork as an attachment to your email.  DO NOT embed the image within the email message itself.

How do I order a custom embosser or stamp?
  1. Contact Us IF You Have Questions - If you have any questions, we recommend that you contact us by email or phone to discuss. Feel free to attach any artwork to your email for review. We can discuss your artwork or any special design requests that you have.
  2. Order through Website - Most custom embossers & stamps can be ordered through our website for an extra $10. When ordering, choose the option in the Custom Upgrade field.
  3. Email Artwork to Us - After you place your order, please email your custom artwork to us at customerservice@wgpress.com. Reference your name and/or order number in the subject line of the email. If your artwork does not follow our artwork guidelines, additional design fees may apply in order for us to clean it up or to make it acceptable to use. We will always discuss any additional charges with you first.
  4. Approve the Proof - We will email a proof of your embosser or stamp layout within 24 hours of your order (during business days Mon-Fri). You must approve this proof before we will start production on your order.
  5. Exceptions - Some custom orders (usually those involving additional design work) may require additional design charges and additional time to turnaround a proof. If this is the case, we will notify you first.

More questions? Contact us.

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